Frequently Asked Questions

Jaunt is radically changing the storytelling experience, so questions about how we’re doing it are natural. Here are the most common ones that we receive. If yours is not answered here then send us an email. hello@jauntdetroit.com

The Company

What is Jaunt?

Jaunt is the next evolution of storytelling. We pair exceptional local stories with physical artifacts that help tell those stories. The stories we tell are unique and many of the objects we send to our subscribers are one-of-a-kind pieces that we craft in conjunction with the subjects of our pieces.

Why Detroit?

We are a young company and Detroit is where our roots are planted, so we chose to start with the place we know, love, and call home. We’re proud to launch our first national issue, American Road trip in the coming months. Detroit will be the first stop on this journey. Follow us on Twitter or Facebook to stay ahead of the pack on where we are going next.

$60 seems like a lot for a magazine and a box of stuff, right?

We think it’s an amazing deal. Each item is crafted with care by its creator or assembled by us in-house. If you were to add up the retail value of the items in our boxes, you would find that they exceed the $60 you pay. And that doesn’t even account for the awesome editorial accompaniments that make each item so much more meaningful than its face value.

Can I suggest a story or artifact to you?

The magic of Jaunt relies on finding the best stories and the best items to help construct the narrative of a place. While we have a wide network of fantastic writers and contributors, we are always open to suggestions. Email us at hello@jauntdetroit.com

How do I get my product featured in one of your issues?

If you have an exceptional product of any kind and feel there is a story to tell, we want to hear about it! Our editorial team makes all decisions on what to include, so the best deal does not guarantee inclusion in Jaunt. Email us at hello@jauntdetroit.com and tell us what we’re missing.

Billing/Shipping

When does Jaunt ship?

We send out each box to subscribers during the first week of the month. Our current quarterly calendar is March, June, September, December. If you subscribe to Jaunt with at least a month of lead time to our shipping date (i.e. subscribe before February 1 to receive our March issue) than you are guaranteed to receive a box. If not, then we cannot guarantee availability.

When do I get billed?

We process all payments a month before we begin to ship (i.e. we will bill you on February 1 for our March issue).

How do I cancel?

You can cancel your subscription at any time without penalty. If you have already been billed for the forthcoming quarter then you will receive that issue as your final package from Jaunt.

I live abroad, can I receive Jaunt?

We can see Canada from our office in Detroit and are happy to include our neighbors to the north (well, south for Detroiters) for an additional $25 shipping fee. Budget some extra time due to customs, etc. Other than that, we cannot currently accommodate international orders.

I want to buy more of an item you sent me, where can I?

At present, we cannot sell the individual items that we ship with each of our issues, though it is a feature we hope to add in the future. Please contact the original manufacturer of what it is you are interested in purchasing. If you don’t know who to turn to, email us at hello@jauntdetroit.com

Returns

I am allergic to one of your items or it is not something I would use, can I receive a refund?

We do often send food items and sometimes non-neutral items (e.g. earrings, cologne) in our boxes. We cannot provide refunds unless your items are damaged. However, we always provide a wide assortment of items to cover the diverse tastes of our subscribers. If you cannot use what we send, think of it as the perfect gift opportunity for someone you know who can.

How do I report a problem with my box?

Please contact us at help@jauntdetroit.com to report an issue with your box. We will work to get a replacement to you as soon as possible. If you can, we like to get pictures of the damaged goods to assist in fulfillment and in improving our service.